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Terms of use

Thank you for visiting the on line shopping mall of ANZ Natural Health. ANZ Natural Health is a leading online retail store for health supplements, owned and operated in Australia under Young Sun Global Pty Ltd. The website is designed to provide a convenient, private and informative retail experience for consumers to purchase products essential for maintenance of good health and for prevention of future illness. The ANZ Natural Health online store offers an easy and convenient method of ordering health supplement products online, along with a health related information.

ANZ Natural Health want each visitors("you") to the Site to have a safe, pleasurable visit, that we have established the following terms and conditions so we both know what to expect from each other. By using the Site you agree to be bound by the terms following. Please read them carefully. Your usage of the Site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.


All information supplied has NO WARRANTY whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.

Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the health supplement product supplied via this Site. This information is not to be taken as any sort of medical advice whatsoever.You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.

The information contained in this Site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other parties medical condition. NOTHING CONTAINED IN THE SERVICE IS INTENDED TO BE OR SHOULD BE TAKEN FOR MEDICAL DIAGNOSIS OR TREATMENT.


This site is owned and operated by ANZ Natural Health. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively "Content") as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright © 2000, ALL RIGHTS RESERVED. All audio and video clips are the sole property of ANZ Natural Health or their respective content providers. All software used on the site is the sole property of ANZ Natural Health or those supplying the software. You acknowledge that the Site contains Content, audio and video clips and software that are protected by copyrights, trademarks, or other intellectual property rights, and that these rights are valid and maybe protected in all forms, media and technologies which exist now or are developed in the future. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without ANZ Natural Health's prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.


Except as expressly stated herein, ANZ Natural Health makes no representations or warranties, either express or implied, of any kind with respect to products sold on the site. Except as expressly stated herein, ANZ Natural Health expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose except for the 'consumer guarantees' outlined in the Australian consumer law (found You agree that the sole and exclusive maximum liability to ANZ Natural Health arising from any product sold on the site shall be the price of the product ordered. In no event shall ANZ Natural Health, its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to product sold.


You expressly agree that use of the site is at your sole risk. In no event will ANZ Natural Health, its directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition ANZ Natural Health, do not make any warranty as to the results that may be obtained from the use of the site, or use of the information, content, service, or products provided through the site.

Further, ANZ Natural Health explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the site from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.

Under no circumstances shall we or any other party involved in creating, producing, or distributing the site be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) the use of or inability to use the site, (ii) the cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the site; (iii) unauthorized access to or alteration of your registration information, transmissions or data; (iv) statements or conduct of any third party on the site; (v) negligent or willful acts of ANZ Natural Health, its directors, officers, employees and representatives or (vi) any other matter relating to the site.

You agree to indemnify and hold ANZ Natural Health, and our directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of use, or your violation of any rights of another.


In consideration of your use of the Site, you agree to:

  1. provide true, accurate, current and complete information about yourself as prompted by the registration form (the "Registration Information") and
  2. maintain and promptly update the Registration Information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the Site.

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. ANZ Natural Health consider this Registration Information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.


Credit Cards: We accept Visa and MasterCard. There is no surcharge for Visa or Mastercard transactions with ANZ Natural Health. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point. In the event that we cannot fulfil your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.

Direct Deposit to the nominated Bank account.
ANZ Natural Health accepts Direct Deposit. Orders are processed upon receipt of money from Direct Deposit. If Direct Deposit payment is made before 4pm (Sydney time) this will come through next business day, however payments made after 4pm (Sydney time) will not come through for 2 business days. If a payment is made after 4pm (Sydney time) Friday, this payment will not come through until the next Tuesday. If ordering urgent products, please allow enough time for processing of Direct Deposit. Payment via Credit Card is processed immediately. All refunds due to stock shortages or changes in orders will be kept as credit or done as your request

PAYPAL                                                                            ANZ Natural Health accepts PAYPAL payment under the terms and conditions of PAYPAL.


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. There might be occasions that the item(s) you are ordering is/are temporarily or permanently unavailable.  ANZ Natural Health will approach you for instructions so that we can serve your requirements promptly.  


You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.


ANZ Natural Health may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such Content.

ANZ Natural Health may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.


In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, ANZ Natural Health shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. ANZ Natural Health shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled ANZ Natural Health shall immediately issue a credit to your credit card account in the amount of the incorrect price.


English is original languages of this shopping mall and other languages are translated by using Google interpreter, there can be many cases of mistranslation happen. So we strongly recommend to refer English since we do not take any responsibilities for mistranslation.


As far as legally possible this Agreement, its terms and conditions and the Use of this Site shall be governed by the laws in existence from time to time in Australia. Any claim relating to the Site, the services provided through the Site or the Content shall be governed by the internal laws of the state of New South Wales and you agree to submit to having the matter dealt with in a court in Sydney in the state of Queensland, Australia or another Australian jurisdiction.


These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.


These Terms of Use constitute the entire Agreement between ANZ Natural Health and you and govern the use of the Site. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect.



ANZ Natural Health reserves the right to monitor and limit the purchase amounts of products at its sole discretion. ANZ Natural Health reserves the right to restrict sales to a non-commercial level at its sole discretion. In such cases ANZ Natural Health will reduce product(s) to what ANZ Natural Health considers a non-commercial quantity.              .


ANZ Natural Health thoroughly monitors all international orders and inspects all packages leaving our distribution centres to ensure that all items ordered by customers are included in each order and that each order is safely packed for International shipping.

ANZ Natural Health has no control over International Customs or International Postal Operations and as such, takes no responsibility for damaged items or items claimed to be missing.

ANZ Natural Health will not refund any International orders where such claims are made. We recommend such claims are placed with your local customs and or postal service.

ANZ Natural Health reserves the right to restrict parcels where the destination country is; Egypt, Ghana, Indonesia, Lebanon, Macedonia, Morocco, Nigeria, Pakistan, Romania, Serbia and Montenegro, Ukraine, Vietnam or others at its sole discretion. ANZ Natural Health is not responsible for the loss of any orders due to untraceable consignments numbers. ANZ Natural Health is not liable for any cost that may be incurred due to customs tax or delivery tax. ANZ Natural Health holds no liability to any orders that are detained by any countries customs, this may also affect delivery times and ANZ Natural Health holds no responsibility on the order being delivered within a certain timeframe or cost. ANZ Natural Health cannot guarantee the quality of any consumable products delivered due to extended shipping times and weather and hold no liability on replacing/refunded them. ANZ Natural Health cannot guarantee the quality of any food products delivered due to extended shipping times and weather and hold no liability on replacing/refunded them. ANZ Natural Health will refund the exact amount of a cancelled order in Australian Dollars, however for international orders the currency at the time will dictate how much will be deposited back into your account.

Cancellation of order should be made before dispatching your order, which would be within 24 hours after order, otherwise you should return in good condition and all expenses incurred return of order at your accounts. ANZ Natural Health is not liable for any discrepancy of currency at the time of the refund. 

ANZ Natural Health is proud to offer the best in Australian healthcare to everyone, regardless of where they may reside.

ANZ Natural Health is an expert at sourcing the best healthcare product in the world and selling it to our customers at the very best price, we are not experts in understanding customs, taxation and importation laws of all the wonderful and varied countries in which our customers live.

As such by agreeing to purchase the goods in your basket today, you accept that ANZ Natural Health is responsible for the picking, packing and dispatching of your goods to you. If for any reason whatsoever, be it taxes, custom law, duties or any other reasons whatsoever your parcel does not make it to your door, ANZ Natural Health has picked, packed and dispatched the goods you have ordered, whilst we regret the non-delivery, ANZ Natural Health is unable to refund your payment.

ANZ Natural Health uses Australia Post and other equally reputable international couriers for your delivery, so you can have absolute confidence that if your order fails to arrive, it is not a function of the courier but rather a regulatory hurdle. Given the quality of our courier partners, if your delivery arrives damaged please let us know and we will endeavour to either resupply the goods or refund your payment based on the individual circumstances. However outside of this nondamaged delivery guarantee ANZ Natural Health is unable to guarantee goods purchased on our web site will be compliant with your local laws and regulations and as such be permitted to make it to your door.